Director, Customer Experience
Burlington Stores, Inc. is a retail store which located in Burlington, NJ.
My resume has such things as engagement, change management, and process improvement. But I’m much more. Sometimes I’m a defining a process or creating mock-ups for a customer solution, other times I’m focusing on business problems as they arise. I’m also a big believer in the more companies understand how much & where to commit resources to enhance its service and brand image there is a real willingness for customers to spend more. Did you know: on average customers spend 13% more with companies they felt provided excellent service. My knack is educating senior leaders on creating, communicating & implementing their vision on where to play, how to win and the way to maximize value. Specialties include Marketing Effectiveness, New Business Opportunities, Customer Segmentation, and Product Positioning. Btw: I also love sports, and I make a mean manhattan. I’m always looking for a new problem to solve, so if you’ve got a doozy you need hand with, feel free to contact me directly at c.brady920@gmail.com.Personal Motto: Knowledge is the treasure, but judgment is the treasurer of a wise man. William Penn
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