Head of Digital Customer Engagement and Retention
Founded in 1919, BGL BNP Paribas now occupies the position of market leader in its home market and has extended its business throughout the Grande Région, including the areas around Luxembourg's borders. It has played an active part in Luxembourg's emergence as an international financial centre and is strongly committed to Luxembourg in terms of corporate sponsorship of both sporting and cultural events as well as sustainable development. In carrying out its business in the areas of Retail Banking, Wealth Management and Corporate & Investment Banking, BGL BNP Paribas offers a particularly wide range of services and products targeted at its individual and professional clients, as well as businesses and institutional investors. BGL BNP Paribas has been part of BNP Paribas Group since May 2009. BNP Paribas is the leading employer in the financial sector and the second-largest employer in the private sector in Luxembourg, numbering today more than 4,000 members of staff.
Créatif et passionné par le monde digital, actuellement en poste - conseil en gestion de projet AMOA chez BGL BNP Paribas. J'ai eu l'opportunité de travailler sur le déploiement d'une stratégie digitale pluriannuelle d'un grand compte et de collaborer à la transition vers la banque de demain. De formation Ingénieur en informatique, je me suis rapidement intéressé aux méthodes de gestion de projet, certifié notamment PMP, Prince2 Practitioner et formé aux méthodes de gestion de projets Agile. Volontaire et aimant les défis, je m'épanouis dans des projets innovants et à forts enjeux. Ces expériences m'ont permis de développer des compétences sur l'ensemble des phases d'un projet digital - Pré analyse et accompagnement du marketing dans leurs expressions de besoins - Planification et mise en place d'une stratégie digitale - Analyse end to end et gestion du changement (client final et utilisateur interne) - Encadrement d'équipe d'analyste AMOA - Gestion de prestataires externe - Gestion de projet et reporting
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