Network) Operations Manager
Bazaarvoice connects brands, retailers and consumers in the world's largest shopper network, delivering ROI through reviews, analytics and targeted media.
With over a decade of customer service experience and client-facing roles, I am an experienced individual who specializes in operations and process design with a solid technical background and aptitude. I excel in assisting clients in finding solutions for their business, escalate their technical problems and find reasonable solutions that will not only please the client but is technically sound and cost-effective to the organization. Experience in building out team workflows and processes to strengthen the end goal of servicing the client. My job is to find inefficiencies in internal team processes and make end-to-end flows work to the client and company's benefit. Served as an administrator in several fields and have maintained a reputation of high productivity, proactive attitude and accuracy in all projects large or small, internal or external. Strong background in training, writing and supporting social commerce products in a technical environment (SaaS). Technical knowledge of HTML, CSS, XML, Confluence (Wiki), MySQL Experience in a startup company. Experience in leveraging Salesforce in company workflows. Industries of experience: Tech (SaaS) Social commerce Recruitment Advertising Insurance Specialties: technical support, account management, accounting , Salesforce, software, adobe acrobat, adobe photoshop, advertising, billing, concept development, conferences, css, customer relations, digital photography, event management, technical documents, golive, html/css, indesign, insurance, Confluence, market research, materials management, pricing, print media, programming, proofing, publicity, quality, receiving, research, rfp, shipping, training, web support
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