Dana Dzimwasha Email Address

Senior Product Owner

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Driven and highly accomplished IT professional with proven success in help desk, service desk and field services management. Track record of strategically managing high-volume support centers, coordinating plans and workflow to maximize both productivity and customer service. Demonstrated ability to uphold highest standards of quality through establishing detailed performance metrics and evaluating operations. Dynamic leader, with talent for building high-performance teams. Highly innovative and focused on enhancing operations; able to develop improvements to increase efficiency, reduce cost, and improve customer service. Strong problem-solving skills; ability to promptly resolve escalated customer issues, as well as troubleshooting operational problems.