Eugene Chan Email Address

Platform Services Team Lead

The University of Auckland is New Zealand's world-ranked university.

As a highly experienced IT Manager with over fifteen years of experience in the tertiary education sector, I have a proven track record of successfully managing large IT platform teams in New Zealand. My current role involves overseeing a team of Systems and DevOps engineers working remotely in complex environments while continuously introducing improvements to our engineering practices through automation. Throughout my career, I have gained extensive experience leading and mentoring team members and providing professional IT advice to technical and non-technical users at all levels. Since the pandemic, I have been successfully managing on-site and remote teams from my home office. Additionally, I am passionate about improving team culture, driving and implementing organisational change, and consistently exploring emerging technology solutions to improve customer service. Currently, I serve as a resourcing and practice manager for the DevOps & Systems Engineering area. My team of engineers specialise in application engineering, site reliability engineering, storage management and cloud. In this role, my key responsibilities include HR management of my staff, resource allocation for agile teams, managing practice, and developing strong relationships with our vendors. With my expertise in IT management, I am confident in my ability to add value to any organisation. I am excited to explore new opportunities to utilise my skills and experience to drive innovation and enhance service delivery.