Judith Rodriguez Email Address

Vice President Operations

Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500.

Manage the daily operations and client relationship for twelve American Express projects at PRC varying from the CCSG, ES and OSBN groups. •Directly responsible for account growth from $9 million to $19 million in revenue (+53%), over a period of eighteen months •Gained 30% additional market share from a competitor through stellar performance on Membership Rewards •Coach and develop a team of seven highly skilled management professionals across three call centers and 450 Agents oPerformance enhancers collected for American Express for 2004 Q2 YTD approximately $9.5 million •Manage all financial areas ranging from revenue, expenses and CSM targets •Implemented CPI for both American Express and PRC increasing efficiency and decreasing costs while keeping the card member experience positive o2004 Q2 YTD savings $1.3 million oTBASS rating G2 •Recently recognized by American Express as the partner with the highest results among the six partners utilized by American Express