Kyle Kolbe Email Address

Director of Digital Publishing

American Bar Association was founded in 1878

17 years experience in the corporate, non-profit, and graphics technology fields with a balanced knowledge of artistic and technical solutions. Bridged the gap between creativity and technology through investigation, implementation and education of new software and hardware tools while considering end-user business needs. Regularly lead project teams comprising of technology and creative departments. Highly knowledgeable of print and digital media publishing, automation and service management technologies. Developed successful business models to introduce new paid services. Through years of research and listening to business concerns can quickly anticipate and solve creative technology concerns and frustrations and introduce improved services. Hired and managed digital publishing staff to produce multiple print and digital books and magazines for internal clients. Hired and managed service desk staff with a focus on improving service desk satisfaction through their high empathy and expertise. Ability to manage a variety of IT employee personality types, actively correcting behavior to best advance the delivery of service to the business. Always approach business service requests and changes without any preconceptions or biases, listening to business concerns and needs for change and determining the best course of action. Specialties: Content Strategy, Business Model Strategies, Project Management, IT Service Management, Service Strategy, Automation, Digital Publishing Technologies, Workflow, Group Task Management, Interface Design