Erika Sockaci Email Address

Operations and Human Resources Executive With 17+ Years Experience and MBA MHA and Workforce Planning and Leadership Development and Non-Profit

AltaMed Health Services, a private nonprofit organization, is a major provider of health and human services in the Greater Los Angeles area and the largest Federally Qualified Health Centers (FQHC) in the State of California. AltaMed's mission is to provide high quality, coordinated, comprehensive health and human services to the underserved in Southern California, with particular attention to Latino and multi-ethnic populations. AltaMed began as the East Los Angeles Barrio Free Clinic in 1969, a volunteer-staff storefront providing basic medical services. Today AltaMed's service area extends beyond East Los Angeles, to the Greater Los Angeles area and Orange County.

• Passionate Healthcare Executive with 16+ years experience leading change and building effective, dynamic teams • MBA, MHA, BS - Psychology • Malcolm Baldrige Executive Leadership Fellow, Alumni • Certified Strategic Workforce Planner, Human Capital Institute (HCI) • Clinic Leadership Program Graduate, UCLA Anderson School of Business & UCSF • I'm a lifelong learner always seeking to build my own and the organization's capabilities with a proven track record for delivering high quality and meaningful results. CORE COMPETENCIES ---------------------------------- LEADERSHIP DEVELOPMENT, EMPLOYEE ENGAGEMENT Developed and implemented innovative program, training over 430 frontline staff in basic job skills resulting in decrease in errors. Being rolled out as a model through the organization. Instituted market pay adjustments for all patient facing positions. Implemented contingent workforce program and skills assessments. Chosen as “People Pillar” co-champ to lead workforce strategy and execution across the company. Efforts led to reduction in voluntary turnover to below 8%. Achieved Top Percentile Employee Engagement Scores. Created Leadership Development Program to provide Career Paths and Coaching for Clinic Operations jobs. LEADING CHANGE, ORGANIZATION EFFECTIVENESS Successfully implemented new ACD Contact Center software and centralized Contact Center, improving phone service levels over 300%. Executive sponsor for strategic initiative to improve access to appointments with PCPs through implementation of Patient Access Team, same-day scheduling protocols and panel management. As part of project, trained 25 staff as Lean Six Sigma Green Belts. Trained over 700 staff in AIDET® approach to reduce patient anxiety and improve compliance leading to 9% improvement in CGCAHPS Overall Provider Rating. CONSULTING SKILLS Completed consulting engagements to assess and improve operational effectiveness of Federally Qualified Community Health Centers.