Jarno Zange Email Address

Head of Education and Knowledge Management and TOPS Information Technology

Het uitgangspunt van onze bank is het inspelen op de veranderende markt en dus op de eveneens veranderende behoeften van onze klanten. Daar vraagt deze tijd ook om. Een bank die handelt in de context en realiteit van nu, die de klant met open vizier tegemoet treedt, leert van zijn ervaringen en beseft dat niets belangrijker is dan optimale service.Wij bieden onze particuliere en zakelijke klanten een volledig producten- en dienstenpakket aan, waaronder verzekeringen. Wij bieden diepgaande financiële expertise, brede kennis van vele sectoren en een internationaal netwerk ten behoeve van nationale en internationale activiteiten.Bij onze bank zijn ongeveer 22.500 mensen werkzaam, waarvan meer dan 5.000 buiten Nederland. ABN AMRO is aanwezig in 23 landen en gebiedsdelen.

Who is Jarno? A digital innovator with a passion for people. Loves to build high performing, purpose driven, learning organizations: doing great stuff with great people! He combines 25+ years of experience in IT, eCommerce, Marketing, Strategy and Transformation, now leading and innovating L&D at HR to develop the skills of the future and future-fit people. Manager's quote: “A strong manager with good analytical and good communicational skills and a great drive. Has the potential to become an inspirational leader by leveraging his unique set of qualities: analytical power, enormous drive, organizational skills, stretch, enthusiasm, originality and authentical, long term orientation, open, chooses the ‘best’ and not necessarily the ‘easiest’ option”. Keywords: // Innovation, transformation, strategy, internet, multi-channelling, customer experience management, ‘realization power’, leadership // Driven, diligent, sharp, genuine, focussed on people and purpose Unique strengths: // Pioneering; getting things done that have never been done before // ‘Spider-in-the-web’, connecting people and initiatives; getting many people from different departments working together towards one goal Areas of experience: // Banking, Commercial market (SME to large corporates) B2B, Retail B2C // Digital, innovation, transformation, multi-channelling, customer experience, marketing & strategy, ICT, HR development, leadership // Business development, program/project/change management, consulting // Learning & development, social collaboration, knowledge management, employee experience // Team building, line management // Agile, LEAN, continuous improvement and customer centricity