Francine Ullrich Email Address

Director, Engineering and Business Success

Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

I have a passion for motivating and inspiring team members while building relationships, creating successful operational frameworks for engineers and work extra hard to foster a collaborative and fun environment. I consider myself to be a result-driven professional that understands and adapts quickly to people, top initiatives, project scope, complex systems, and multi-site architecture while remaining focused, dependable and committed. Operations - Process Improvement & Optimization - Change Control - Team Building - Communication - Organizational Structure – IRCA – RCA – SLA - RCM