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Michael Martino Email Address


Job Title

Manager, Customer Experience Strategy and Management


Workplace Safety and Insurance Board.


I am a leader at the forefront of government transformation. Using a ground breaking Service Design approach, my team is reshaping the citizen experience and government service delivery. Using this human centred design approach, we are driving experiences that are simple, intuitive, engaging, and meet citizen's needs. Being part of regulated industry, a large part of my role is ensuring that core business needs and concerns are addressed while continuously being a citizen advocate – delivering products that hit the customer experience sweet spot between business need and customer need. As a Globally Certified Customer Experience Professional, I am tenacious in evolving the citizen experience - through a strategy that involves a seamless channel approach that combines a citizen's physical and virtual journey.

Last University
Attended York University
Is based in Toronto.

Other people working at WSIB:

Joanne LamExecutive Director Operations Quality Programs
Vince JordanDirector
Eric KupkaLegal Counsel
Krista Kauffman**********@wsib.on.ca
Dennis Lemon**********@wsib.on.ca
Samantha Liscio**********@wsib.on.ca
Janine Dyck**********@wsib.on.ca
Stefan MartinovicInformation Technology Service Delivery Manager
Laura Murphy**********@wsib.on.ca
SteveDirector, Information Technology Security
Yi YanTeam Lead, Application Development

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