Nancy Vitale Email Address
@vnsny.org
Director-Call Center Operations
The Visiting Nurse Service of New York (VNSNY) home care agency has served the home health care needs of New Yorkers with care and compassion since 1893
•Healthcare and Telecommunications operations and member services vice president with over 20 years of experience in multi-site call center service environments, member services enhancements, and transformation initiatives •Exceptional communicator and leader with experience in call center start up, work flow optimization, and capacity planning, membership and eligibility operations and member experience •Background includes leadership of teams consisting of up to 300 associates and 15 direct reports with a high degree of competence in client and employee retention and team building •Well-versed in industry best practices, change management, and employee relations
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