Mark Smith Email Address

Vice President of Client Engagement, Ericsson UDN

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Mark Smith is a Sales, Account Management, Client Success and Sales Operations professional with a proven track record of building strong relationships with prospects, clients, employees and peers. Passionate about helping the business grow while facilitating a focus on 100% client, employee and shareholder satisfaction, Mark has more than eighteen years experience in client facing Sales and Senior Sales Management roles. Mark has demonstrated success in exceeding quotas and building organizations to support clients with a variety of high growth and highly technical solutions offerings. Mark has succeeded in assisting companies in growing their business through a systematic approach that blends people, process and technology. Attune at understanding both client/opportunities as well as corporate needs/opportunities, Mark brings the following to his engagements: - Proven leadership and organization building skills - Intense focus on Customer Satisfaction measurement, management and improvement - Strategic Accounts Management, Planning and Cadence - Strong and aggressive follow-up and closing skills - Excellent communications and negotiating skills - Accurate and deep understanding of business analytics such as margin contribution, recurring revenue and incremental/new sales forecasts - Deep understanding of sales systems such as Salesforce.com, BigMachines CPQ and Oracle financials Specialties: - Excellent understanding of Internet Architectures, Content Delivery Networks (CDN), Cloud Based Computing, Software as a Service (SAAS) and Ecommerce markets.