Senior Vice President, Global Information Technology Service Delivery
Vectrus delivers global infrastructure, IT and logistics support services with cost-effective operational excellence. We're hiring, search our jobs!
For 10+ years, I've honed the craft of Customer Experience through Management in Training, Quality Assurance and Content Development (KB). I have built and delivered training content for North America, Central America and Japan contact centers. I believe in making the Customer Experience an effortless one by identifying solutions in contact prevention, providing comprehensive training and coaching development for new and existing employees, as well as creating sensible processes that target first contact resolution and next contact prevention.
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