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Imaad Dalal Email Address


Job Title

Digital Product Owner


Vancity is a financial services company which offers credit union, wealth management, investing, banking, vancouver, victoria and community investment etc.


I was born in Mumbai, India, and emigrated to Canada in 1993 with my parents. As a result of my upbringing, I can speak and understand Hindi and Urdu, but my native language is English. I attended Burnaby South Secondary School, completing the International Baccalaurate Program Diploma, then the Science One program at the University of British Columbia and then general Arts courses at Langara college while taking online classes for Music Production (my true passion) at the Berklee College of Music (Boston), which are still ongoing. My working career essentially began when I joined eBay Inc. in various technical/support capacities both internal and customer facing, till the Canadian call centre's closure in 2009. Following that, I joined Vancity as an FSR, moving up to coordinator, and then to an Account Manager role specializing in personal lending and relationship management/development, member/customer retention and satisfaction. I then moved to a role supporting the Loans Origination System, a new software system that was being developed for use by account managers, due to my high level of proficiency and knowledge of the system. This enabled me to transition to the much higher profile Banking Applications Renewal project where I have become proficient in Agile and Waterfall methodologies, quality assurance, and am learning Business Analysis, both through practical experience and courses through UBC. My new skills include test scripting and execution, basic automation, requirements gathering and analysis, document preparation, test coordination, and training, and I am becoming proficient with the Temenos T24 banking system. Throughout my career, I have worked hard to establish a high-level of customer service, receiving recognition from management and customers. I am a diligent and resourceful individual, who can easily adapt and face challenges head on. I am a dedicated team player and do my best to maintain a fun, yet productive environment for my colleagues.

Last University
The University of British Columbia
Is based in Burnaby, British Columbia, Canada.

Other people working at Vancity:

Robert DworschakTechnical Director
Kate DranceMarketing Manager
Terry Wong CfaWealth Protection Specialist
Darren FairbrotherVice President, Enterprise Risk Management
Jason GilmoreManager Information Technology Lending Solutions
Joanna PitfieldManager, Product Management
Aoife DowlingSenior Research Coordinator
Claire NashEnterprise Architect
Jesse BreakerDirector, Enterprise Application Solutions
Ellen PekelesChair of the Board of Directors
Ritu LinfootDirector, Member Support
Lydia JohnsonVice President Sales and Service

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