Head of Customer Experience
Nottingham Building Society is a financial services company which specializes in Mortgages, Savings accounts, Home insurance, Landlord insurance etc.
Established senior management professional with 20 year’s Commercial experience within large financial institutes. Diverse skill set covering managerial and operational experience with a track record leading strategic initiatives, call centre and resource management, management information, information analysis, financial analysis and mergers & acquisitions. A proven leader who is highly organised and an advocate of change drives the ability to motivate and drive employee behaviour. Strategic thinker with an eye on the longer term aims of a business coupled with extensive experience leading, motivating and managing large teams and implementing change programmes. Specialist in Contact Center Management, Sales, Marketing, Management Information, Business Analysis and Insight