Francia Mesa Email Address

Senior Analyst, Business Support

As America's Un-carrier, T-Mobile US, Inc. is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's nationwide network delivers outstanding wireless experiences for those who are unwilling to compromise on quality and value.

CEC Operations Manager supporting the TFB West Region! With 13+ years of experience in problem solving, strategic thinking, leading teams, developing leaders, and inspiring change. I am here to resolve pain points, be an advocate for our Frontline, and ensure operational excellence! People are my passion and my goals are to: 1️⃣Be an advocate for my team 2️⃣Foster an inclusive environment where everyone can learn, grow & develop skills 3️⃣Build & maintain strong cross functional relationships I have proven success in: •Effective Communication •Planning & Organization •Project Management •Critical Thinking •Problem Solving •Design & development of training programs: •Facilitating ILT/VILT •Impact & influence behavior through coaching •Identifying training needs & knowledge gaps •Implementation & execution of new hire onboarding programs Core Competencies: • Customer focus • Innovation • Strategic thinking • Relationship building & Networking • Inspirational leadership