Patrick Vardhan Email Address

Head of Customer Service Operations

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Self-actualising, engaged, achievement focused & accomplished Customer Service & Operational leader. Constantly pushing boundaries with innovative ideas & redefining the benchmark for excellence. Some Strengths - Customer Focus o Managing the experience, perception and expectations of customers through all interactions and communications. Leading the development of opportunities to increase positive engagement. o Creating an environment responsible for exceeding customer needs. Innovation Management o Cultivating and sustaining an environment where the boundaries of innovation are pushed. o Leading the development and delivery of core programmes, and setting the standards others want to follow. Strategic Leadership o Developing and transforming policies and strategies to enhance business outcomes. o Linking operational processes with strategic plans, whilst championing best practice through all mediums. Stakeholder Management o Effectively supporting, negotiating with and influencing stakeholders in relation to business activities and projects to achieve successful outcomes. o Providing expert advice to key stakeholders by keeping abreast of emerging industry trends, and escalating issues as necessary. Drive for Results o Successfully leading, motivating and developing teams to deliver defined outcomes. o Developing and embedding a project management approach to enable effective activity tracking and escalation across multiple projects and markets. Change Management o Providing development and advice that supports individuals and teams through a change process. o Ensuring teams are appropriately skilled and apply new processes or procedures as required. Building Effective Teams o Managing, motivating and developing employees to meet current and future business needs through optimisation and the use of scorecards. o Listening to and creating opportunities for direct reports through day-to-day interactions, analysing existing data and providing insight.