Scott Jayes Ccxp Email Address

Exec Director: CS and CX and Sales and Operations and Transformational Change and Business and Process Improvement

An engineer and maker community created by RS Components, which provides free CAD software, online resources and design support.

With a natural ability to create and articulate a vision at all levels, I help others to focus, think and act differently. A leadership career spanning internationally & cross functionally, with a proven track record of enabling and delivering transformational, step-change business performance: strategically, commercially and hands on when required. My passion for work starts with the customer and I am proud to have been able to build, develop and enable award winning leadership teams that role model behaviours and deliver high performance cultures. Cultures centred around the customer and encouraging learning, innovation, empowerment, accountability and fun. As a Certified Customer Experience Professional, I have external and independently verified expertise in: Customer Centric Culture | Voice of the Customer | Customer Insight and Understanding | Organisation Adoption and Accountability | Customer Experience Strategy | CX & UX Design, Improvement & Innovation | Metrics, Measurement & ROI Specialties / Experience: International Leadership & Matrix Management across: Customer Services | Sales | Supply Chain Logistics | Finance | O2C | Shared Services | B2B | B2C | Digitally led multi-channel | Transformational change | Interim Management | Org design | Re-structures | Cultural Change | Green field set-up | P&L | Talent Acquisition & Development | Team Building | Exec Coaching & Mentoring | Stakeholder Management | Employee Engagement | Union Relations | Sales Negotiation | Business Development | Customer Retention & Development | Sales Academies | Supplier Management | Agile UX | E-commerce | Automation | RPA | Cognitive ML | AI | Chat | Social | Contact Centres | Community Management | Customer Journey Mapping:| Customer Data & Insight | VP & Brand Development | CRM | NPS | NES | CES | Continuous Improvement | Lean Six-Sigma | Change Management | Process Improvement | Performance Management | Programme Management | Project Management | Global SAP Delivery