Oscar Romero Email Address

Professional Services and Solutions Architecture

Reflektive, The Talent Development Platform, is the modern performance management solution for the world's best places to work. With a mission to empower the world's top places to work with real-time feedback, check-ins, goal management and performance reviews, Reflektive is dedicated to building high-impact performance solutions for employee engagement, retention, and success. Reflektive serves over 150 industry-leading clients including Pinterest, Glassdoor, Instacart, Lyft, Quantcast and Mulesoft.

Customer Success/Professional Services leader and Solutions Architect. I thrive leading teams that serve as a bridge between Customers and Engineering/QA/Product. I have experience supporting leading B2B SaaS companies and translating business processes into strategic and scalable operational solutions. Throughout my career my philosophy has remained the same: develop a vision, plan for how to reach it, and execute that plan to the best of my ability. Specialties Include: Client Relationship Management, SaaS, Technical Support, Business Process Analysis, Incident Management, Data Mining, Project Management (Agile), Team Management, Education, Process Engineering, Subject Matter Expert