Karen Lowe Email Address

Human Resources Director, Microsoft Federal

Perspecta provides financial services organisations with high value consumer insights and powerful decision support tools for the "intelligent" management of consumer churn. Our insights contain vital knowledge about the financial services consumer, particularly with respect to consumer likelihood to churn and motivation to churn. These insights have been separately assembled for mortgages, savings, insurance, credit cards, current accounts and personal loans, from meticulous analysis of proprietary consumer databases. They enable organisations to project our market leading consumer intelligence onto their own customer bases. They enable organisations to assess the likely commercial performance of alternative portfolios of retention propositions. They enable organisations to personalise outbound and inbound retention communications. This identifies where churn is most likely to occur and what are the critical factors driving it. This identifies the optimally configured portfolio that will best address the needs of priority customers whilst meeting retention and profitability targets. This means that each customer gets the most relevant offer at the most appropriate time. These tools, with their embedded knowledge bases of consumer insights, are helping major financial services organisations create £multi-million benefits through improved customer retention and improved margin or retained business. Our off-the-shelf decision support tools are delivered quickly and implemented easily to provide a low cost and minimum risk solution to financial services churn.