Leon Trefler Email Address

Chief of Clients and Markets

Explore business solutions from the leader in software for customer engagement and operational excellence, built on the unified Pega Platform.

Pegasystems (www.pega.com) is revolutionizing how global organizations optimize customer experience and automate operations. Our patented Build for Change® technology empowers business people to discover better ways of continuously improving their critical business systems. I currently serve as the Chief Client Experience Officer at Pega, ensuring clients, prospects, and partners have outstanding experiences across initial contact, product experience, adoption, and ongoing support. I joined Pega’s strategic business development organization in 1998, and since then have held increasingly senior sales management positions, including Senior Vice President of Global Client Success, Vice President of Sales for North America and Head of Global Sales. In 2002, I launched the commercialization of Pega’s flagship software offering, which set the stage for an important reinvention of the company that helped it become a BPM leader. That software is today known as the Pega Platform and forms the foundation for Pega’s entire suite of strategic applications. I have worked tirelessly to develop Pega’s sales team and strategy, creating a culture of teamwork, mutual respect and integrity, and my focus on mentorship and talent management has benefited the entire company. I hold a Bachelor of Arts degree in History from Dartmouth College.