Darla Johnson Email Address

Senior Director, Voice of the Guest and Guest Strategy

As of September 29, 2105, there are 1,946 bakery-cafes in 46 states and in Ontario, Canada operating under the Panera Bread®, Saint Louis Bread Co. ® or Paradise Bakery & Cafe® names. We feature high quality, reasonably priced food in a warm, inviting and comfortable environment. With our identity rooted in handcrafted, fresh-baked, artisan bread, we are committed to providing great tasting, quality food that people can trust. Nearly all of our bakery-cafes have a menu highlighted by chicken raised without antibiotics, whole grain bread, and select organic and all-natural ingredients, with zero grams of artificial trans-fat per serving, which provide flavorful, wholesome offerings. Our menu includes a wide variety of year-round favorites complemented by new items introduced seasonally with the goal of creating new standards in everyday food choices. In neighborhoods across the United States and in Ontario, Canada, our customers enjoy our warm and welcoming environment featuring comfortable gathering areas, relaxing decor and free Internet access. Our bakery-cafes routinely donate bread and baked goods to community organizations in need.

Years of experience in sales management attributing to a key understanding of customer experience touch points and identification of opportunity areas Accomplished marketing and communications leader with a proven track record of effectively directing teams and instigating positive change Effective problem solver and cooperative team player Positive, upbeat and proactive Extensive skills and experience in brand quality assurance, social media marketing and customer service with an intense focus on customer satisfaction Variety of technical and administrative skills contributing to efficiency and organization