Director, First Citizens Mortgage Sales
OneWest Bank is focused on delivering personalized, relationship-based banking to its customers
Award-winning, visionary Senior Executive Leader with a wealth of experience leading the definition & execution of innovative strategies that have transformed performance, improved revenue & delivered sustainable profitability as well as consistency in customer experience & operational excellence My skillset includes: ♦ Executive Leadership ♦ Retail Bank Management ♦ Strategy & Innovation ♦ Operations Management ♦ People Management ♦ Relationship Management ♦ Business Development ♦ Performance Optimization ♦ Product Development ♦ Channel Integration ♦ Data & Analytics Proven record in managing successful Retail Banking operations as well as implementing & sustaining a culture of excellence, a strategic, results-driven executive who creates shared vision & leads from the front to build, empower & motivate multi-cultural, cross-functional teams to achieve goals Some of my career achievements: ✰ Increased customer acquisition, experience & retention, improved NPS scores & delivered multiple profit generating sales campaigns through the introduction of a standardized sales and service culture ✰ Enhanced the OneWest Bank’s CRM platform to create new sales reporting tools to reinforce, measure and recognize desired behaviors, in collaboration with the technology and analytics team. ✰ Won multiple 2020 Stevie Awards for “Best in Class Sales Ethics and Customer Experience”. Strong, resourceful & collaborative, with polished communication skills & natural authority, I am an entrepreneurial, customer-focused professional who builds strong relationships with all stakeholders to secure enhanced employee engagement, generating ideas & creating new products and services with internal partners & customers I can be contacted on: ☎ (206) 788 7039 ⌨ ricmarthy@live.com
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