Mark Thorington Email Address

Director, Western Region Facilities

OneWest Bank is focused on delivering personalized, relationship-based banking to its customers

A professional with extensive experience in business management, Facility & IT management, customer service, project and infrastructure management. Results focused facilitator who partners well across the organization and effectual leader with outstanding record of delivering projects on-time and on-budget. Team based management style and excellent customer service skills, interpersonal communication skills in technology and facility execution, resolving issues, and business management. •Over 20 years of customer service and customer facing environments •Extensive financial experience in cost analysis, creating and working within budgets •IT project management, strategic planning, team management •Vendor management: SPRINT, AT&T, Centurylink, Verizon • IT contract negotiations, rate reductions, renewals •Manage enterprise Desktop Services •Manage enterprise billing for telecom voice, data, wireless •Manage provisioning, installation, of all voice and data circuits in enterprise •Manage wire and wireless vendors, contracts, SLA’s, communication •Responsible for all ATM hardware, uptime, vendor management, maintenance, outages •Responsible for all low voltage cabling throughout the enterprise •Responsible for all desktop hardware, inventory control, purchasing, warehousing •Manage ticketing queue for all desktop tickets and related SLA’s and documentation •Main escalation contact for all desktop customer issues •Manage IT support for all senior executive