James Ray Email Address

Technical Guru

North American Bancard Holdings, LLC (NAB) and its subsidiaries are committed to helping business prosper, offering business solutions in four primary segments: credit card processing, ecommerce/gateway, mobile payments, and cash advances. In 1992, Marc Gardner founded North American Bancard with the vision of building an organization based on people developing innovative technology and delivering superior service. Under this business-for-business philosophy, the company has grown from just one employee with no revenue into what it is today - North American Bancard Holdings, LLC. In 2015, NAB has over 900 employees and 3,000 sales partners, and processes more than $34 billion annually for more than 250,000 merchants nationwide.

HP, Through Cornerstone Staffing, Pontiac, MI12/2012 – 01/2013 Level 1 and level 2 technical support for the GM Global Helpdesk. Reset passwords for end users. Technical support for Outlook, Outlook Express, Lotus Notes, Server, Printer, and Hardware. Dispatch Level 3 problems to appropriate team. Hardware Based Encryption software. Web and web- based software. MS Industries, Through Express Howell, Fowlerville, MI09/2012 – 11/2012 Assisted in the migration of the network to a new building. Installed new operating systems. Installed new printers. Gave permissions to new users under GPO’s . Setup user accounts. Used Vision app to remote desktop into the server. Setup Nortel VoIP phones. Ran help desk. Ordered parts and software. Installed hardware. Installed Cat 5e cables to both pc and machines. Setup IP addresses. Help setup firewall. And handled day to day IT issues. Techsystems, Through Nexteer, Bridgeport, MI10/2010 – 01/2011 Assisted in Migration of profiles from old laptops to new laptops using User State Migration Tool (USMT) capture and USMT restore. Imaging of laptops and towers. S.A.F.E. Management, Detroit, MI—Event Security08/2010 – 10/2010 Performed security rounds, performed pat-downs, followed strict guidelines for security of the Detroit Lions. Freelance Computer Repair, Flint, MI—Owner/Operator03/1996 – Present Installed printers, modems, Video cards, sound cards, hard drives, memory RAM, BOIS setup, Installed operating systems, production software, Microsoft Office, drivers for system components. Removed Viruses and Malware. Setup home networks. Setup wireless home network security. Advised clients on technical issues. Spherion Staffing, Pontiac, MI—Lineman02/2007 – 08/2007 Ran Tire machine, stacked tires. Met quality and performance standards for GM Corsair Engineering, Flint, MI—Welder 107/2005 – 07/2006 Welded Manufactured Parts to meet quality and performance standards