Richard Callander Email Address

General Manager Operations

Metlifecare Limited is a healthcare organisation which provides rewarding lifestyles and care to more than 5,000 New Zealanders.

An executive manager with significant experience in customer service management and a proven track record delivering sustainable growth for shareholders and positive outcomes for other key stakeholders. Strong people manager leading cultural change in teams of up to 1400. I am passionate about customer service in retail environments and designing procedures and processes to deliver service improvements. I enjoy helping teams to achieve business and personal goals. Engaged teams deliver superior results. Senior marketing and sales skills, especially on site retail, direct marketing, loyalty segmentation, development of sales teams, promotions and above the line tactical. Full P&L responsibilities with revenues over $400m. Specialties: Leading people, organisational development, cultural change, strategic analysis and planning, business plan execution, stakeholder engagement, negotiation, loyalty programs, database segmentation, marketing design, commercial acumen, high volume, capital investment