Vacation Dream Builder As Customer Care Senior Operations Manager
Established in 1974, The Mark Travel Corporation is one of the leading privately held tour and travel companies in the world. With service packages for more than 400 destinations worldwide, the company operates over 15 vacation companies. It distributes vacation products through electronic distribution systems. The company utilizes VAX VacationAccess, which is an online reservation and management system for travel agencies. It has call center facilities in the United States that provides customer services.
Key Competencies: Customer Centric, Technology and Financial Acumen, Leadership, Planning, Call Center Management, Travel Industry Knowledge. Thrives in a highly complex and fast-paced environment. Strong management skills, embracing challenge, highly adaptive roles focused in areas of greatest need including operations, people, and technology areas of a $1 billion plus travel company supporting multiple strategic business units. Expertise in multi-site, multi-channel customer care management, strategic planning, and business process improvement.
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