Jon Wu Email Address
@marketo.com
Technical Account Manager
Marketo Inc. makes marketing automation software for companies.
Been working in a fast-spaced startup-turned-small business since 2007 (was hired right out of college) as one of the lead technical support engineers. Psychology BA helps me to empathize with customers and understanding the urgency of their issues and how to communicate with them to keep them calm. Startup nature of the company means that I've had to perform many duties outside the scope of my job description. Specialties: Customer support, quality analysis, demo setup, customer communication, basic unix/linux understanding, competitive analysis, home security systems, bash scripting, process improvement, problem solving, Jasper Reporting
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