Director, North America Information Technology Services and Operations
ManpowerGroup is a staffing & recruiting company which provides workforce solutions and is headquartered in Milwaukee, Wisconsin.
Experienced leader in support of IT Infrastructure & Systems Operation (ITIL V3 Certified), Contact Center & Service Desk, and leading team growth and development aiding team members to take on their next role within any organization! Jennifer's drive is to ensure teams are knowledgeable in their area of expertise and to ensure that team objectives are driving towards the needs of the business. Specialties include reducing errors in systems prior to production; identifying top trends for root cause analysis, customer service, technical writing, implementation of large scale roll outs (Win10, VoIP, Networks), leadership, ITSM Solutions implementation, ITIL, ISO and delivering top candidates for future roles within her division.
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