Judy Tam Email Address
@ibi.com
Senior Support Engineer
Information Builders is the leader in enterprise business intelligence and real-time Web reporting. The company's WebFOCUS product - the industry's most secure and flexible - is able to meet all the reporting needs of the extended enterprise, ranging from analysts to power users to the widest deployments for hundreds of thousands of users. Information Builders' award-winning technology has successfully provided quality software and superior services for 28 years to more than 11,000 customers, including most of the Fortune 100 and U.S. federal government agencies. Headquartered in New York City with 90 offices worldwide, the company employs 1,900 people, has over 350 business partners, and generated revenues exceeding $300 million in 2002.
Accomplished technical professional in customer and software support for over 20 years. Manages a team that delivers software maintenance releases and patches and performs on demand testing for customer upgrades. Experienced in Business Intelligence, WebFOCUS integration, and pre-sales and post-sales Customer Support. Strong work ethics, decision making, problem solving, communication, time management, organization, adaptability, and analytical skills.
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