Koben Williams Email Address

Account Consultant

Founded in 2010 and located in the heart of Silicon Valley, iCracked is the most uncommonly awesome way to repair your iPhone, iPad or Samsung Galaxy at the time and location of your choosing. Powered by a nationwide network of thousands of certified, background-checked technicians, iCracked provides customers unparalleled convenience and peace of mind knowing that trustworthy experts are always there to get you back up and running with your most crucial devices. Home, office or coffee shop, you name it, and we ll be there with smiles on our faces to repair your device in 30 minutes or less. Yes, seriously.

Sales, Operations and Customer/Technical Support specialist. Highly skilled in BPO services, team and product management, training and process implementation, enterprise services and B2B partnerships. Experienced in scaling sales and support operations, building efficient processes, hitting and exceeding metric expectations and delivering product pushes to both customers and internal teams. Payment security, credit card processing, fraud and chargeback rebuttals are also key skills. Utilizing data and data management/analysis tools to full effect in the decision-making process and consistently delivering transparent and detailed results. I am highly invested in education and love working with problems and people. I care deeply about the user experience, working in a collaborative environment with talented colleagues and delivering the absolute best product I possibly can. As an excellent communicator, I work to provide clarity and solutions to both internal teams as well as the consuming public. I've used a wide variety of tools and products to achieve desired results, enjoy helping build businesses and am not afraid to dig into technical or complex problems/processes to help optimize for efficiency.