Jeff Beelman Email Address
@gdit.com
Senior Director
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.
Over 30 years of contact center executive level operations management experience. Considerable experience in sponsoring and championing call center technologies such as IVR's, Workforce Management, Intelligent Call Routing, Call and Screen Recording, Speech and Text Analytics, Knowledge Bases, CRM, Digital Services, and Virtual Assistants. Specialties: Software Implementations, Operations and Budget Management, Contact Center Management, Process Improvement Methodologies
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