Allison Pickens Email Address

Building A New Way of Doing Business

Gainsight is the leading Customer Success Management platform. It empowers the Customer Success movement to drive revenue and increase retention at scale.

Allison is an industry-recognized thought leader on Customer Success and on scaling teams during hypergrowth. She leads Customer Success at the leading Customer Success software company, Gainsight. She runs all post-sales functions, including CSM, Services, Support, Customer Marketing, and Operations.Allison was recognized as a top 50 sales leader: https://medium.com/tradecraft-traction/50-people-you-should-know-in-sales-bd-494ba5b3f621#.2a6sizw0dFollow her blog posts on Customer Success best practices at @PickensAllison and here: http://www.gainsight.com/customer-success-management/?category=top-postsSaastr podcast here: https://itunes.apple.com/us/podcast/official-saastr-podcast-saas/id1089973241?mt=2Bowery Capital podcast here: http://www.bowerycap.com/blog/marketing/initial-customer-success-team/Customer Marketing Radio podcast here: http://www.customermarketingradio.com/e/most-common-mistake-in-customer-success-programs/