Tom Speake Email Address

Director of Call Center Operations

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A dynamic accomplished operations manager with diversified experience. Offers a unique combination of management experience within telecommunications industries that allow for positive bottom line decision-making. Extensive experience in the management of call center operations for sales and technical customer service. Skilled in applying technology and management practices to improve staff performance on all levels. Demonstrated skills in needs planning, team building, project management and resource allocation. Successful experience stimulating stability and growth through the transmission of vision into reality, mission into action and philosophy into action.