Steven Flury Email Address

Doctors' fears of litigation are leading them to treat patients more cautiously, but to what effect? Find out here how your care may have been affected.

Innovative Customer Success Executive with more than 20 years of experience in Contact Centers, Client Experience, Operations, Sales, and Support. Demonstrated success in both start-up and multi-billion dollar companies. An established record as a leader and business partner who collaborates with other executives to ensure the customer has a seat at the table. Change agent with diverse expertise and a legacy of delivering high-impact projects enabling new services, continued revenue growth, and increased customer service. An energetic leader with a passion for people development and a demonstrated ability to effectively lead while ensuring client success and delivering results and savings. Specialties: Contact Centers- both captive and outsourced; onshore and offshore Client Experience (NPS, CSAT, and CE) Finding and Maximizing Efficiency through Workforce and Process Management Extensive P&L Management Understanding and Representing Clients and Their Needs Organization and Leadership Training and Development