Stephen Green Email Address

Head of Digital Strategy

Equiniti is a leading specialist in technology, finance and administrative services in complex or regulated markets

I specialise in helping large, listed and multinational companies transform their customer experiences through the latest digital technologies. Digital leader with experience delivering £$m+ customer experience transformation and growth workstreams for complex organisations. Particular areas of expertise in Knowledge Management, AI automation and customer engagement orchestration technology for digital self-service and seamless customer journeys. Specialisms include: • Digital transformation and Strategy for FTSE / NSE Listed and global companies • Building highly effective and resilient digital teams with strong customer and commercial focus. • Go-To-Market strategy and Digital marketing across global Group operating models - CRM (Lead to ledger) Performance and Organic marketing (PPC, Display, Affiliates, SEO), Social for Growth and customer service, Email and Partnerships £m+ budgets and £mm revenue • Customer Channel Strategy, Knowledge Management and customer engagement • Digital strategy and direction setting - vision and thought leadership • Agile and agile methodologies - SCRUM, DevOps, Certified Scrum Product Owner (CSPO) • Data, insight and visualisation - data native and hands-on experience with PowerBI, Google Analytics, SQL, database and GDPR. • Leadership - interim CEO, MD and Head of Roles inc £m P&L management and budgeting