Mike Donham Email Address

Vice President, Cloud and Information Technology and Information Security

eGain is #1 digital customer engagement software with complete suite for a multichannel world with apps like live chat software, email, knowledge software

Deep understanding of information security regulations, including: I bring a deep understanding of information security regulations, including Federal Information Security Management Act (FISMA), Federal Risk and Authorization Management Program (FedRAMP), Service Organization Control 2 (SOC 2), Federal Information Processing Standard (FIPS), National Institute of Standards and Technology (NIST), Health Insurance Portability and Accountability Act (HIPAA), Payment Card Industry (PCI), ISO 27001 and 27018, Sarbanes-Oxley (SOX), Cloud Security Alliance (CSA), Children's Online Privacy Protection Rule (COPPA), IRS 1075, Health Information Trust Alliance (HITRUST), Privacy Shield, Data Protection Act 1998 (UK), EU GDPR, IRS 1075, IRS/Treasury IRM compliancy, CMMC based on the NIST 800-717, Corporate and Vendor GRC. Deep understanding of Securing private and public Cloud Computing systems to meet regulations requirements in both the Federal Government and Public sectors across Unix, Linux and Windows servers. Building large scale system security Harding programs to secure IT infrastructure with continues monitoring and protection. Design, secure and deploying global hypervisor virtualization systems supporting a global 24X7 operations using best of bread virtualization technologies. Building (IMS) Information Security Frameworks for Cloud SAAS solutions become FedRAMP certified in public Cloud.