Tejas Bidkar Email Address

Manager

Druva delivers secure backup as a service to the cloud across endpoints, servers and cloud applications, with integrated workflows, global deduplication, and deep search and data analytics capabilities making data protection and information management simpler, safer and more cost effective.

Passionate about all facets of customer operations, working closely with customers to ensure resulting portfolio growth and high levels of customer satisfaction. Believes in the “power of people” and building effective teams that deliver on strategic objectives. Strength in information systems architecture which include systems configuration, integration, implementation, migration and project management. Ability to translate business requirements into technology solutions. Experience in managing cross-functional teams & projects, spanning Technical Support and Systems Engineering. Tools- CRM: SalesForce.com (Service Cloud, Community Cloud), Zendesk, PSA Automation: Financialforce Survey: Survey Monkey, GetFeedback Contact Center/CTI: Interactive Intelligence Call Center, Sharpencx Call Center, Salesforce Omnichannel, TalkDesk Bug Tracking: JIRA Cloud Status Page: StatusPage.io, Status.io, Chat Tools: Live Chat, Sharpencs Chat, Salesforce Chat Learn Portal: LearnDot, ANI Knowledge-bytes/Skywriter learning platform Self Service Portal: GetSatisfaction Community, Zendesk Community, Salesforce Community Cloud, Coveo, MindTouch Customer Success: GainSight, StrikeDeck Member of the Druva Post Sales team that received Gold Stevie Awards for Innovation in Customer Service and Customer Service Department of the Year, 2016, 2017, 2018, 2019, 2020.