David Codington Email Address

Director of Service Management and Operations

The UK's leading specialist warranty provider. Kitchen appliances, boilers and consumer electronics.

A HEAD of DEPARTMENT specialising in Service Management, a member of the IT senior management team with over 16 years experience of regularly presenting and influencing at CIO and Director Level. Offering significant experience of outsourcing services and teams, internal and external stakeholder management and an outstanding record of delivering operational excellence and service quality within the technology services of the telecommunications industry. An energetic leader who can build and manage teams through trusted relationships, influencing and motivation, to deliver transformation results with the aim of delivering IT enabled Business Change. Specialties: ITIL Expert v3 IT Service Management ITIL Managers Certificate v2 Operational Excellence Vendor and Supplier Management Problem Analysis & Resolution Compliance (SOX404 / PCI-DSS) COBIT, PRINCE2 frameworks Senior Stakeholder Management Excellent communication and relationship skills Customer focus IBM WebSphere Performance & Capacity Management