Cheryl Patel Email Address

Head Learning and Development Lead, India

Diebold Nixdorf is dedicated to driving connected commerce & consumer centric solutions within the banking, retail, postal & service station sectors.

Professional profile · A knowledgeable Soft Skills and Behavioral Trainer having a sound understanding of needed traits for workplace success and a strong ability to train employees in improving those characteristics. Has extensive experience with making presentations, giving assessments and identifying soft skills training needs enabling development of behavioral skills. Skills & Abilities TRAINING • Identifying training needs across levels through mapping of skills required for particular positions and analysis of the existing level of competencies. • Developing Training Manuals and implementation CLIENT RELATIONSHIP MANAGEMENT • Maintaining cordial relations with customers to sustain the profitability of the business. • Maximizing customer satisfaction level by on-time delivery and providing efficient services. • Ensuring quality delivery of services to the clients. VENDOR MANAGEMENT • Empanelment of vendors • Negotiations • Audit as per set process RETAIL BANKING • Ensuring client satisfaction through excellent relationship management • Business development from new & existing retail Banking clients • Ensuring highest standards of Know-Your-Customer (KYC) requirement supported by documentation. OPERATIONS MANAGEMENT • Managing operations of two business lines with a single focus to maintain turnaround times in line with service level agreements. • Ensuring repeat and referral business. TEAM MANAGEMENT • Managing a team of 150 personnel, ensuring employee satisfaction along with performance. ACCOUNTS MANAGEMENT • Managing books of accounts, banking related transactions, payments, receipt, billing.