Jesse Kohlbecker Email Address

Vice President, Client Services and Billing

Since 1925 COUNTRY Financial has been helping those in our local community plan for retirement, while protecting what they've worked for.

My career has largely been spent in the insurance industry, where I have been able to establish a solid professional foundation as a strategic thinker who deeply enjoys augmenting talent, refining processes, and driving business goals. With 20+ years of experience, I have found that the areas of business operations and human resources are where the majority of my expertise lies. As a leader, I believe in fostering accountable and dependable teams while leading by example. Throughout my career, I have enjoyed the process of sourcing, hiring, and developing talent to build leaders for the future of the organization. Helping others fulfill or exceed their career objectives is something I strive to do as a coach and mentor. During my tenure with COUNTRY Financial, I implemented the Learning Center of Excellence, a place where representatives could receive training and support throughout every stage of their career. I am an open-minded individual who constantly reviews existing procedures to find areas for improvement and then creates plans to enact positive change. This largely includes maximizing client satisfaction, an area I have heavily dedicated my efforts to during my career. I was able to lead the transformation to a multi-channel contact center (from an inbound call center) as the Manager, Enterprise Contact Center with Country Financial. This accomplishment dramatically improved customer contact without the need for additional staff resources. I have been able to demonstrate my leadership and project management skills that enhance client experience, streamline internal process, and control costs expenses across many areas of my career. While I am proud of my accomplishments thus far, I look forward to making further impacts on my company, industry, and community while remaining true to who I am: a solution-driven, customer focused, and communicative leader. If you need to get in touch, please contact me at (630) 306-9791, jesse.kohlbecker@yahoo.com, or via LinkedIn messages.