Melissa Ross Email Address

Expedition Leader

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Board Director - Management - Digital - Customer - Innovation - Omni-Channel - Technology - CX - DeliveryTransformation, delivery, adaptability, resilience and embracing possibility are the tenets that inform Melissa both professionally and personally. She is passionate about the empowerment of individuals and the collective, to drive successful execution with agility and pace. Leveraging emerging technologies, creating business value and evolving world class customer experiences have been the drivers enabling her to contribute to the growth of Company Digital Services and Innovation. Melissa is a results oriented professional who possesses a strong work ethic which has been gained over her 14+ years’ experience in Management and Delivery. She has the ability to lead and foster team cohesiveness whilst leading multi-skilled and multi-national teams across a range of business and technology functions. Melissa has recently been appointed to Head of Digital Experience & Accessibility at Coles. She is noted for the ability to quickly and accurately analyse operational information and provide succinct recommendations to management. She has excellent leadership, team coordination and communication skills and has demonstrated the ability to manage resources in very demanding, high-pressure environments.