Jason Chin Email Address

Senior Vice President Service Experience and Digital Operations

Cengage digital learning solutions, Higher Ed eBooks, courses, resources & services, craft learning experiences to propel students toward a brighter future.

I am a successful CTO / Technology Leader with a track record of building high performing organizations focused on creating business value and talent management practices. The new Technology landscape requires technology organizations to not only be superior in tech talent and awareness, but also be very ‘tied in’ to the business impact of their daily actions to propel their business forward to innovate, differentiate, and win. My passion is creating this type of technical-business knowledge culture to execute faster, and with precision, to help all functions excel and scale – Sales, Marketing, Operations, Professional Services, Finance, HR, Technology, and Contact Center. Put simply, I want to enable business success with technology. I’ve had great fortune to work for largely recognized industry brands, but in small entrepreneurial units to leverage the full breadth of my skill set and help them successfully scale through sustained explosive growth periods. SPECIALTIES: Leading organizations through high growth periods, using technology to enable business strategy, building sustainable organizations, Executive-level communications and negotiations, idea innovation, business model evaluation, business strategy, ability to deeply understand the details of how a business operates in order to shape business strategic direction as an Executive, approachable team player, strong multi-tasker, entrepreneurial approach and spirit. TALENT MANAGEMENT: Self-created and led talent initiatives to introduce and improve team skill development in the areas of agile development practices, social styles for communication improvements, emotional intelligence, management self-reflection, vulnerability, and empowerment, S.M.A.R.T problem statements and MECE solutioning, military red teaming, leader swaps, and transparent point-based performance management, INDUSTRIES: Streaming, Mobility, Unified Communications, Telecommunications, Management Consulting, Software, Manufacturing, Education ROLES: GM, CTO, Executive Leadership, Product Management/Marketing, Software Development Manager, Contact Center Leadership, Management Consultant, Line Management. Informally, but heavily involved in Business Development, Professional Services, and Relationship Management.