Director of Customer Service and Customer Care
A global manufacturer of original equipment and aftermarket specialty tires and wheels.
I am adept at motivating people to overcome obstacles and ensure they feel connected to a supportive network that reinforces their value. I offer combination of teamwork skills and enhance organizational cohesiveness, strategic planning skills that ensure successful training programs and people-oriented guidance that yields productivity and high morale. I have 25 years in a high volume call center environment and lead agents, supervisors and managers. I possess strong project management skills and the ability to make high-level decision and to motivate customers and employees, synthesize information and adapt strategy quickly, while collaborating effective with executive leadership and peers across multiple organizations.
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