Rik Khurana Email Address

Vice President Software Development, SBP

Carefirst, Inc. is primarily engaged in providing hospital, medical, and other health services to subscribers or members in accordance with prearranged agreements or service plans. Generally, these service plans provide benefits to subscribers or members in return for specified subscription charges. The plans may be through a contract under which a participating hospital or physician agrees to render the covered services without charging any additional fees. Other plans provide for partial indemnity and service benefits. Also included in this industry are separate of health maintenance organizations which provide medical insurance.

Passionate leader with demonstrated experience in formulating and executing enterprise-wide technology and digital strategies. Two decades of experience in IT Leadership, Business Transformation, Technology Strategy, Product Development, Enterprise Architecture and Cloud Technologies. Forward thinker with demonstrated ability to implement strategies that focus on value generation through disruptive innovations and incremental improvements . Expertise as an innovator who has led development of several new products using cutting edge technologies including Cloud, SalesForce, Hadoop, Machine Learning, Robotic Process Automation and Web Development technologies. • Responsible for developing departmental IT vision, strategy and multi-year delivery roadmap with focus on user productivity, business agility, revenue opportunities and automation. Currently managing the departmental IT portfolio with 10 separate product teams and several technology verticals. • Established various technology teams from ground up and executed the end to end products strategy. Technologies include Machine Learning, Analytics, RPA, Salesforce & Web Development. • Leading departmental Cloud migration strategy to use AWS & Azure clouds with focus on automating the CI/CD pipeline, application containerization, serverless architecture and API Management. • Leading team of data scientist and analysts have developed several sophisticated M/L models - including Claims Adjudication Automation, Member Churn Prediction, Customer Satisfaction Prediction, Nurses Review Automation & High-cost claimants. • Played a central role is defining multi-tenant architecture of several digital applications with complex API based integrations between several technology platforms and products that are used by several external Plans. • Strong believer in developing innovative products and technology solutions that stem from deep understanding of business challenges.