Christopher Charles Email Address

Business Operations Leader Seeking Next Opportunity and Growth Oriented and Analytical Approach and Person of Excellence

Career Step is an online provider of career-focused education and professional training. The company has trained over 100,000 students for new careers, has more than 150 partnerships with colleges and universities nationwide, offers a variety of continuing education courses for healthcare professionals and has educated more than 100,000 healthcare professionals. Career Step provides training for several of the largest and most respected healthcare employers in the nation and is committed to helping students and practicing healthcare professionals alike gain the skills they need to be successful in the workplace--improving lives, advancing careers and bettering business results through education.

I am an accomplished VP in Operations Management and Customer Success with 18 years of experience developing high-performance teams, building meaningful client relationships, and implementing innovative business and technical strategies to enhance customer experience and drive organizational growth and profitability. With extensive experience in business development, complex problem solving, and diverse project management, I have leveraged my skills across e-learning and facility management industries servicing healthcare, hospitality, pharmaceutical, education, technology, entertainment, manufacturing and government. As a high integrity leader, I thrive in a dynamic workplace that requires exceptional organization and innovation to drive strategic results on an organizational scale. I have a proven ability to improve and systematize business processes realizing meaningful efficiency gains, and I am excellent at developing trust and strong relationships with stakeholders and internal / external customers at all levels of the organization. My strongest passion is turning strategy into reality. CORE COMPETENCIES •Project Management •Process Improvement •Excellent Verbal and Written Skills •Performance Metrics •Client Relationship Management •Consulting •Account Management •Talent Management •Team Leadership •Time Management •Cost Management •P&L Responsibilities •Data Driven Solutions