Hollie Ross Email Address

Senior Manager Application Operation

Founded in 2006, Bridge2 Solutions offers the first global software-as-a-service ("SaaS") redemption platform for the loyalty and rewards industry. The company's platform directly connects loyalty and rewards program sponsors with the largest and most trusted retail, merchant, and travel brands, removing the need to purchase and store physical inventory. Bridge2 Solutions offers a best-in-class customer experience with millions of redemption options for travel, merchandise, gift cards, e-certs, digital products, event tickets and activities - all supported by an award-winning search engine. The combination of technology and content ensures participants can utilize points as ubiquitous tender for what they want, when they want it, and how they want to receive it. Bridge2 Solutions powers rewards platforms for four of the top ten North American financial institutions, two of the top three global financial technology companies, and the top global companies within the travel and hospitality and health and wellness industries.

I am a results driven professional with extensive experience managing and leading teams, solution delivery, process implementation and improvement, interfacing with clients and executing projects. I possess an in-depth knowledge in planning, full life-cycle development, systems integration, project execution, risk management, and change control of information technology and software development projects, includng interactive/web development projects. Fourteen years of successful program/project management execution. Expertise includes skills in: Process Improvement: Six Sigma Black Belt, CMM, PMBOK, UML, RUP, Agile/Scrum People Skills: Team building and managing, mentoring, career path development, conflict resolution (internal and customers), performance management, management of geo-dispersed teams, customer service Product/Project management: Requirements gathering, budget development, proposals, cross-functional team leadership, Project Planning, Systems Development Lifecycle, PMO methodology Technology: Systems analysis/design/integration, Infrastructure/software rollouts, re-engineering, applications implementation, Data Warehouse, SQL Specialties: Certified Scrum Master, Certified Scrum Product Owner Six Sigma Black Belt Process management, implementation and improvement Management and delivery of interactive web applications SEO Web analytics, KPIs and reporting