Pamela Carstens Email Address

Executive Assistant

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Seasoned luxury resort destination, convention and conference services manager with comprehensive, strategic problem solving capabilities enabling a positive customer experience that results in customer loyalty and increased net revenue. Primary Qualifications • Over 25 years of hospitality service experience. • Effective team building skills leading the staff to work for the common goal of achieving high performance standards and excellent customer service that build the perceived value of the facility. • Proven track record of developing long term business relationships with a loyal customer base. • Proven ability to collaborate with multiple departments and to bring them together to realize the client’s mission. • Executes effective property knowledge with sales team goals to assist in closing sale. • Knowledgeable is all aspect of risk management as they relate to client expectations. Proven ability to maintain consistent verbal and written communications. • Ability to calculate figures and amounts.