Information Technology Director of Customer Care, Operations and Academic Technologies
Idaho's metropolitan research university, Boise State offers over 200 graduate and undergraduate degrees in the state's political, business and cultural center.
A technical service and support thought leader and maverick, Mark focuses shaping the future of the service desk and desktop support. Specialties: Service Desk Management, ITIL, University Help Desks, Desktop Imaging, Process Design, and running tier 1 as a business.
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